Communications Cycle
We continue to build strong relationships with our parents/carers and the wider academy community. We regularly communicate with you in a number of ways including, telephone calls, letters, text messages, newsletters and across our social media channels.
With regards to the circulation of letters, whole school letters are published on our website to ensure immediate receipt and so that you can access them for future reference. We always signpost whole school letters to you via text messages. A range of letters are also posted directly to you, for example, letters informing you of parents’ evenings, subject specific information and details about trips/enrichment activities.
In an emergency, e.g. in the event of a school closure, please always visit the academy website for important updates and information that may affect your child. We will always do our best to communicate with you via other methods, e.g. text message, but this may not always be possible in an emergency situation.
If you have changed your address and/or contact number, it’s really important to let us know so that we have the most up to date information on file at all times. We do require all changes in writing, so please bring your details to the academy reception and speak to one of our staff who will be really pleased to help. We will also need proof of change of address.
Below is a Parent/Carer Communication Cycle providing you with an overview of how we will regularly communicate with you and details about how you can stay in touch with us.
How we will communicate with you:
|
What? |
How? |
When? |
|
Emergency notices, e.g. severe weather conditions |
Details published on the website/social media channels. NB: Text messages may not always be possible, so please always check the website |
As required |
|
Whole school letters |
Published on website. Signposted with a text message |
As required |
|
Specific letters home, e.g. trips, events etc. |
Posted home. Followed by a text message when required/relevant |
As required |
|
Progress Reports |
Student data report sent home |
Termly (3 x per year) |
|
Parents’ Evening |
Letter posted home. Face to face appointment with subject teacher |
Annually |
|
School Newsletter |
Published on website |
Weekly |
|
Sixth Form Newsletter |
Published on website |
Termly |
|
Website |
Regular updates including: Latest News, Letters to Parents and MAS Calendar |
Updated regularly as required |
|
Social media – X and Instagram |
News, events, reminders and useful links published regularly |
Updated regularly as required |
|
Reminders/notices, e.g. Parents’ Evening reminder, late notice |
Text message home |
As required |
How you can communicate with us:
|
What? |
How? |
When? |
|
Emailing the academy |
Send email to parents@mulberryacademyshoreditch.org |
As required |
|
Calling the academy |
Call 020 7920 7900 |
As required |
|
Messages to teachers/tutors |
Notes in student planner |
As required |
|
Queries or concerns |
Contact your child’s tutor in the first instance or a member of the pastoral team. Academy office staff will be able to advise on who best to contact for specific issues |
As required |
|
General views, comments and suggestions |
Send email to parents@mulberryacademyshoreditch.org |
As required |
|
Complaints |
See our Complaints Policy on the website for details |
As required |
