Communications Cycle

We continue to build strong relationships with our parents/carers and the wider academy community. We regularly communicate with you in a number of ways including, telephone calls, letters, text messages, newsletters and across our social media channels.

With regards to the circulation of letters, whole school letters are published on our website to ensure immediate receipt and so that you can access them for future reference. We always signpost whole school letters to you via text messages. A range of letters are also posted directly to you, for example, letters informing you of parents’ evenings, subject specific information and details about trips/enrichment activities.

In an emergency, e.g. in the event of a school closure, please always visit the academy website for important updates and information that may affect your child. We will always do our best to communicate with you via other methods, e.g. text message, but this may not always be possible in an emergency situation.

If you have changed your address and/or contact number, it’s really important to let us know so that we have the most up to date information on file at all times. We do require all changes in writing, so please bring your details to the academy reception and speak to one of our staff who will be really pleased to help. We will also need proof of change of address.

Below is a Parent/Carer Communication Cycle providing you with an overview of how we will regularly communicate with you and details about how you can stay in touch with us.

How we will communicate with you:

What? How? When?
Emergency notices, e.g. severe weather conditions Details published on the website/social media channels and Edulink. NB: Text messages may not always be possible, so please always check the website As required
Whole school letters Published on website and Edulink. Signposted with a text message As required
Specific letters home, e.g. trips, events etc. Posted home. Followed by a text message when required/relevant As required
Progress Reports Published on Edulink Termly (3 x per year)
Parents’ Evening Letter published on website and Edulink. Face to face appointment with subject teacher Annually
School Newsletter Published on website and Edulink Weekly
Sixth Form Newsletter Published on website and Edulink Termly
Website Regular updates including: Latest News, Letters to Parents and MAS Calendar Updated regularly as required
Social media – X and Instagram News, events, reminders and useful links published regularly Updated regularly as required
Reminders/notices, e.g. Parents’ Evening reminder, late notice Text message home and Edulink As required

How you can communicate with us:

What? How? When?
Emailing the academy Send email to parents@mulberryacademyshoreditch.org As required
Calling the academy Call 020 7920 7900 As required
Messages to teachers/tutors Notes in student planner As required
Queries or concerns Contact your child’s tutor in the first instance or a member of the pastoral team. Academy office staff will be able to advise on who best to contact for specific issues As required
General views, comments and suggestions Send email to parents@mulberryacademyshoreditch.org As required
Complaints See our Complaints Policy on the website for details As required
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